*  Game / Software codes are shipped with no extra cost.

* Physical products shipping costs depend on the weight of the total order and starts at a minimum rate of 5 EUR and the general rate is 12 EUR / 1kg.  Shipping of 1 game will cost usually around 5 - 7 EUR. The final quote is always displayed at the checkout.
 

* If a shipment is returned with no delivery to our logistic office the customer will have to pay extra for resending the package to any new address assigned by him.

Products guarantees, returns and refunds:

* The guarantee policy of CDKeyHouse for physical goods . Most of the products have 12 months guarantee period in which CDKeyHouse replaces or refunds any product damage or disfunction caused by the producer of the product.

* If you experience any difficulties with the product you have purchased contact us first with your problem description accompined with screenshots or photos made by a digital camera to give us a clear idea to asset the situation. It might take up to 30 days to process your request since we will have to contact our suppliers.

* Any returned physical goods shipping costs are covered solely by the customer. CDKeyHouse is not obliged to cover these costs.

* As for game and software codes once the code has been delivered and used by the customer there is no return or refund of any kind.

*Does not include manuals, installation CDs, box, physical card or other physical elements.

*The code of your products will be delivered to you by E-mail within 1-48 H.

*Any form of CD Key, Time Card, Expansion Pack, Game Points, Trial/Beta/Item Code delivered to your E-mail box is not refundable or exchangeable.